Tech Support

IPVideo is committed to providing the best-in-class customer support. This includes immediate assistance from our technical support line during extended business hours, training webinars, and online videos. Our extensive knowledge base of relevant support materials, and willingness to work with you on the development of custom solutions, move you beyond the conventional to expand the boundaries of technology.

IPVideo Support Features

  • Expert support available via email and phone
  • Live technical support is available Monday – Friday, 8am – 5pm EST (excluding holidays)
  • HALO Smart Sensor has a 24/7 Online Knowledge Base that features videos, FAQs and troubleshooting guides. Click here to view.

If you would like to be contacted by a member of our support team, fill out the form on this page and a member of the support team will contact you directly.

Request Tech Support

Please call our technical support line at