IPVideo Corporation offers a competitive compensation and benefits package that includes medical, dental, and vision coverage, a company matching 401k savings program, paid time off, and life insurance.
Current Openings
Alliance Manager – Physical Security
We are currently seeking a U.S.-based Alliance Manager – Physical Security. The Alliance Manager will expand and manage a robust group of integration partners and will be responsible for promoting and evolving our new alliance and A&E program. A successful candidate will accelerate the growth through developing relationships with strategic integration partners, consultants, security design and specifier community within the USA. As our new Alliance Manager, you work directly with strategic integration partners, specifiers and indirectly through collaboration with other sales team members.
The Alliance Manager will report to the Global Director of Business Development. However, we are looking for an independent leader who is self-managing. The position is remote to our headquarters in Bay Shore, N.Y., and resides in the USA.
Responsibilities:
- Identify, develop, and onboard alliance partners.
- Identify ecosystem landscape.
- Maintain specifications and integration documentation for IPVideo products.
- Visit and educate integration partners, architects, engineers, and other specifiers on IPVideo products.
- Create & maintain a training curriculum for specifiers.
- Train and assist Integration partners in the use of IPVideo APIs.
- Develop sales strategies with strategic integration partners in concert with the National Sales Manager.
- Generate projects from A&E leads.
- Increase IPVideo specification in end-user projects.
- Maintain integration of A&E information on the website.
- Create and host Integration & A&E events.
- Track all activities in the CRM system.
- Participation in regional and national trade shows.
- This position requires travel.
Qualifications:
- At least 3 years of experience working within or serving the A&E Community.
- Articulate solution benefits and technical concepts in a simple way.
- Strong presenter to large groups of people, high-level end users, integration partners, and specifiers.
- Write and understand engineering specifications and adapt to local standards where required.
- Proficient knowledge of security and/or building automation products.
- Strong verbal and written communication skills.
- Four-year college degree from an accredited institution.
- All prospective employees must pass a background check.
- Must have a valid driver’s license and clean driving record.
Compensation:
- Competitive compensation including base salary plus commissions, in accordance with experience and industry standards.
- Employee benefits, including 401K.
- T&E expense budget.
Send your resume to: careers@ipvideocorp.com
Client Account Manager
Are you passionate about customer service? Do you want to make a difference and help schools, law enforcement, hospitals and organizations protect lives and property? Are you an energetic, self-motivated customer service star? If YES, we have the right fit for you.
The Client Account Management position is responsible for supporting our National and soon to be Global channel partners. We have new partnerships and incoming leads that need to be followed up on and channel partners to support and we need your help.
Candidates MUST reside in one of the following states to be considered.
- AL
- FL
- GA
- NC
- PR
- SC
- TN
Job Duties Include:
- Passion for customer service and supporting clients
- Timely communication with clients including ticket follow up, proposals and order status
- Liaison to our distribution partners
- Contracts administration
- Conducting reseller and territory/market research and performance analysis
- Working closely with our Pre-Sales
- Engineering team to assist in system design and providing the voice of the customer
- Providing clear and timely updates in CRM
Skills and Qualifications:
- Education: College Degree
- Experience: 3 years in a customer service role. Security Industry or Technical Sales preferred.
- Skills: Customer Service Skills, Product Quoting and Contracts Administration, Client Relationships, High Energy Level, Research Skills, Verbal and Written Communication, Microsoft Office Proficiency, Technical Learning, Problem Solving, Can Do Attitude.
- Minimal travel required.
Compensation: 50-60k Annually PLUS Commission/Bonus
Send your resume to: careers@ipvideocorp.com
Technical Support Representative I
Overview:
Successful candidate will be responsible for providing world-class technical support for our global customers utilizing our award-winning HALO Smart Sensor, ViewScan concealed weapons detection system, and AVFusion audio visual solutions. Candidate will be responsible for answering technical support questions via telephone, email and other channels as defined. The ideal candidate will have both technical experience and a friendly approach to solving customer problems.
Position Summary:
The Technical Support Level I will provide customer support for all our current products. They will interact with customers to handle and resolve complaints and support issues. They are to ensure that excellence in customer service is provided to all customers and that cases are closed timely manner.
The employee should be knowledgeable to handle customer support cases and escalate cases that require further review, troubleshooting to technical support level II.
Essential Functions:
- Understanding of basic networking: DHCP / DNS / VLAN / LAN & WAN
- Experience with Cloud applications
- Evaluate customer needs, define technical problems, and determine the appropriate solution.
- Assist customer with solution implementation.
- Work closely with Tier 2 support reps to determine and resolve customer solutions.
- Basic computer and technical skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Has knowledge of all basic computer components (Motherboard, RAM, Power Supply, SATA Ports)
- Has knowledge of how to install a Windows operating system from a bootable media.
- Can troubleshoot equipment components (laptops, printers, servers, controllers) driver and or firmware issues.
Qualifications & Requirements:
- Technical support: 1 year (Preferred)
- Work authorization (Preferred)
- High School or equivalent required, 2- or 4-year college degree a plus.
- 1 year of full-time experience supporting and troubleshooting hardware and software technology.
- Knowledge of common network services & protocols: SMTP, TCP/IP, DHCP, DNS, Firewalls and/or VPN.
- Experience supporting conference room/ AV equipment (SMART boards, projectors, etc.).
- End-user training experience a plus.
- Experience with the Microsoft Windows platform 10 & 11.
- Professional certifications are a plus: Network+
- Excellent written and verbal communications skills, as well as presentation skills.
- Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction.
- Great problem-solving abilities.
- Outstanding organizational skills.
- Superior customer service orientation.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
Job Type – Full Time
Work Location: Remote – Pacific Time Zone
Send your resume to: careers@ipvideocorp.com